The Challenge
Always looking for efficiency opportunities and ways to improve the customer experience, Chick‑fil‑A was looking for a more reliable, more sustainable and more affordable waste and recycling provider for locations in New Jersey, Pennsylvania and Texas.
Chick-fil-A's goals
- Better, more reliable service
- Cost savings
- A long‑term partner for sustainability goals
ROADRUNNER'S IMPACT
RoadRunner used its proprietary market intelligence technology and its dedicated team of waste and recycling experts to first conduct a waste analysis across 11 Chick‑fil‑A locations to identify a strategy for cost savings and opportunities for increased recycling that could also drive savings. Then, RoadRunner engaged with each specific location to understand their localized challenges, goals and needs. RoadRunner then stepped in to provide day-to-day support and leveraged its network of preferred haulers to eliminate the hassle of waste management for Chick‑fil‑A. Now these locations had RoadRunner as their single point of contact for any waste and recycling needs, while also receiving billing customized to their preferences. The result? More reliable service making sure a clean and healthy Chick‑fil‑A customer experience and an immediate 9% average reduction on monthly waste and recycling bills.
A LOOK AHEAD
When applying those savings across 2,600 Chick‑fil‑A locations, Chick‑fil‑A could see annual savings of $2.46M nationwide - That's the equivalent of selling roughly 426,000 more chicken sandwiches every year!
