The Challenge
Operating 42 retail locations means managing unpredictable waste volumes and complex logistics. The incumbent provider was failing to provide the level of reliability and communication required for a high-volume retailer. The client faced increased prices, significant friction in store-level coordination and the inability to handle sudden spikes in waste management needs.
ROADRUNNER'S IMPACT
After a phased rollout reaching full integration in December 2024, RoadRunner transformed the retailer’s operations through transparency and hands-on support:
● Flawless Integration: Phased rollout with zero operational downtime.
“The initial process went flawlessly as we moved from our previous provider
to RoadRunner” - Marty S., VP of Operations
● Superior Communication: Direct coordination from store managers and RoadRunner.
“Customer service & support, along with great communications between all our
stores and their representatives has been flawless" - Marty S., VP of Operations
● Operational Optimization: Data-driven service schedules to drive efficiency and savings.
“The cost savings are beginning to show!” - Marty S., VP of Operations
● Reliable On-Call Service: Ability to handle unpredictable waste spikes.
“No need to look elsewhere… RoadRunner provides second-to-none on-call
services on top of everything else they do and support!”- Marty S., VP of Operations
THE RESULT
RoadRunner delivered 10% savings, $204K total savings in just 14 months while delivering max efficiency and increasing average weight per haul by 2.85 tons!
