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Chick-fil-A logo with the words better customer service and guaranteed cost savings

Chick-Fil-A: 9% savings & reliable service

Chick-fil-A, a quick-service restaurant, believes "a great company is a caring company" and has mastered the art of efficiency without compromised quality. That's why they turned to RoadRunner to maximize efficiency and cost savings, while still delivering outstanding waste and recycling services.

The Challenge

Always looking for efficiency opportunities and ways to improve the customer experience, Chick‑filA was looking for a more reliable, more sustainable and more affordable waste and recycling provider for locations in New Jersey, Pennsylvania and Texas. 

Chick-fil-A's goals
  • Better, more reliable service
  • Cost savings
  • A longterm partner for sustainability goals


RoadRunner used its proprietary market intelligence technology and its dedicated team of waste and recycling experts to first conduct a waste analysis across 11 Chick‑filA locations to identify a strategy for cost savings and opportunities for increased recycling that could also drive savings. Then, RoadRunner engaged with each specific location to understand their localized challenges, goals and needs. RoadRunner then stepped in to provide day-to-day support and leveraged its network of preferred haulers to eliminate the hassle of waste management for Chick‑filA. Now these locations had RoadRunner as their single point of contact for any waste and recycling needs, while also receiving billing customized to their preferences. The result? More reliable service making sure a clean and healthy Chick‑filA customer experience and an immediate 9% average reduction on monthly waste and recycling bills. 

Savings Monthly
Vendor RoadRunner


When applying those savings across 2,600 Chick‑filA locations, Chick‑filA could see annual savings of $2.46M nationwide - That's the equivalent of selling roughly 426,000 more chicken sandwiches every year!

Estimated Cost Savings Annual
Chicken Sandwiches Equivalency to Additional Annual Sales
An infographic from a case study by RoadRunner and Chick-Fil-A of total savings annually per chicken sandwiches sold at Chick-fil-A locations


Let's get the conversation started on how to drive recycling and cost savings for your business.